1. Introduction
Liora.AI is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our AI Customer Operations Platform at lioraai.in.
2. Information We Collect
- Account Information: Name, email address, phone number when you register
- Business Information: Business name, industry, policies you configure in settings
- Chat Data: Conversations between your customers and the Liora AI agent
- Usage Data: How you interact with our platform, analytics, and performance data
- Payment Information: Billing details processed securely through Razorpay
3. How We Use Your Information
- To provide and improve our AI customer support services
- To personalise AI responses based on your business data
- To process payments and manage your subscription
- To send service-related communications and updates
- To comply with legal obligations including India's DPDP Act 2023
4. Data Storage & Security
All personal data is stored on servers located in India, in compliance with the Digital Personal Data Protection (DPDP) Act 2023. We implement industry-standard security measures including:
- End-to-end encryption for all data in transit (HTTPS/TLS)
- Encrypted password storage using bcrypt
- Secure JWT-based authentication
- Regular security audits and updates
5. DPDP Act 2023 Compliance
Liora.AI is committed to full compliance with India's Digital Personal Data Protection Act 2023. As a Data Fiduciary, we:
- Obtain explicit consent before collecting personal data
- Process data only for specified, lawful purposes
- Implement reasonable security safeguards
- Notify users within 72 hours of any data breach
- Honor data deletion requests within 30 days
6. Your Rights
Under the DPDP Act 2023, you have the right to:
- Access: Request a copy of your personal data we hold
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data
- Grievance: Lodge a complaint with our Data Protection Officer
To exercise these rights, email: hello@lioraai.in
7. Third-Party Services
We use the following third-party services to operate Liora.AI:
- Anthropic Claude API: Powers our AI chat responses
- Vercel: Frontend hosting platform
- Railway: Backend and database hosting
- Razorpay: Payment processing (PCI-DSS compliant)
- Interakt: WhatsApp Business API provider
- Shiprocket: Shipment tracking integration
8. Data Retention
We retain your data for as long as your account is active. Upon account deletion, we will delete your data within 30 days, except where required by law to retain it longer.
9. Cookies
We use essential cookies for authentication and session management. We do not use advertising or tracking cookies. You can disable cookies in your browser settings, though this may affect platform functionality.